1. I am so confused/ overwhelmed with trying to start counseling. Can you help me?

   • I am happy to answer general questions about the process. However, if you do not want to reach out generally the best place to start is with your insurance company/ EAP. Find an in network provider and then you can do an online search to check provider profiles/ websites to find the best fit for you. 

2. How do I know what type of provider to see?

   • Psychiatrists (MD/ DO), Advanced Registered Nurse Practitioners (ARNP), Physician Assistant (PA) can assess for the need for medication and prescribe it if needed.

   • Psychologists, Licensed Mental Health Counselors (LMHC), Licensed Marriage and Family Therapists (LMFT), and Licensed Clinical Social Workers (LCSW) provide counseling services, but each has a somewhat different educational background.

3. What insurances do you take?

   • MDLIVE providers are often in network with major insurance carriers such as Cigna, Humana, Blue Cross Blue Shield, Aetna, and GEHA to name a few. The best way to ensure that I am in network with your specific health plan is to register on the MDLIVE website or app. You will only be shown in network providers. You can find me by using the "Search for Provider" option. If you do not see the day/ time you need, you can try the "Request an Appointment" option. Alternatively, you can call MDLIVE customer service at 1-800-400-6354 for assistance. ​​​

4. What phone number should I use?

   • MDLIVE Customer Service can be reached at ​1-800-400-6354. They help with insurance questions. If people prefer to call to schedule their appointment, this is the best way to do it. 

   • My direct number is 407-850-8130. This is exclusively for new clients to contact me with questions.

   • For existing MDLIVE patients, they can securely message me through the MDLIVE system or they can call Customer Service. Customer Service is able to notify me that a patient needs me to call them, however, depending on the request they may be able to directly assist you. Please note that I can only respond to existing patients through the MDLIVE phone and messaging systems. 

5. What if I do not have insurance or I do not want to use it?​

   • Patients are able to self-pay. The MDLIVE website will have the most up-to-date pricing. As of 1/2025, self-paying for a session out of pocket is $179 for the initial intake session and $140 for follow up sessions.

6. I do not have insurance or I cannot afford to self-pay. Do you offer sliding scale or financial assistance?

   • ​At this time, MDLIVE does not offer sliding scale options. I am exclusively providing counseling services through MDLIVE, so I do not have the ability to offer these options myself. However, I can provide tips and resources for finding a provider who does.​

7. I prefer to communicate via email or text. What is your contact information?​

   • Due to confidentiality, I do not communicate with patients via insecure email/ text. If you use the MDLIVE request an appointment feature, I will send you a secure message and you will be able to reply back. If you schedule an appointment, I generally open the messaging after the first appointment. If you need a call back, you can request that. However, please note that MDLIVE is not a crisis service.​ If you are in crisis, please call a crisis hotline such as 988.

8. I am an active patient, but my messaging is currently closed, how can I reach you?

   • Due to best practices and safety reasons, messaging does not remain open indefinitely. Please use the MDLIVE request an appointment feature because that prompts me to send you a message. ​

9. Can I friend/ add you on social media?​

   • Due to confidentiality, I am unable to accept friend requests or add current or former patients. If you have additional questions or need to discuss this more, please let me know.​

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